We want you to be completely satisfied with your purchase from Till Roll World. To ensure a smooth and transparent process, we have formulated the following refund and return policy.
Refund Policy
- We offer a full refund for unused items returned within 15 days of the purchase date.
- Refunds will be issued to the original payment method used for the purchase.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Return Policy
Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Process
- Please contact our customer support team to initiate the return process. You can reach us at orders@tillrollworld.co.uk or through the contact form on our website.
- Once your return request is approved, we will provide you with the necessary instructions for returning the item.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- We advise using an insured and traceable courier service for returns. We cannot accept responsibility for goods damaged or lost during the return shipment. A refund will only be issued upon the actual receipt of the goods or upon providing proof of return delivery.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately for assistance. We will arrange for the return and replacement of the item at no additional cost to you.
Exclusions
- Custom printed Till Rolls are not eligible for return or refund unless they are defective or damaged upon receipt.
Contact Us
If you have any further questions about our refund and return policy, please do not hesitate to contact us. We are committed to providing excellent customer service and will be more than happy to assist you with any concerns or inquiries.
We hope this policy provides clarity and assurance regarding your purchases from our ourselves at Till Roll World